Typical reply time: within two business days (UTC+8). We read everything, including "this is broken" — those get priority.
| Topic | Send us |
|---|---|
| Bug report | What you did, what happened, what you expected. Your browser name and version. A few example time codes are enough — never send us a file you consider confidential; we do not need it, and our tool never requires it. |
| Guideline question | Which platform's spec you are targeting, and the rule you are unsure about. |
| Refund | Subject "Refund request" plus your order email and Creem order number — see Refunds. |
| Licence / activation | The email you bought with, and what you see after pasting the key. |
| Business or press | Tell us what you need and your deadline. |
TimecodaLab is an independent software project, built and operated by a single developer. There is no call centre and no ticket queue — your email goes straight to the person who writes the code.
Found something that looks like a security or privacy problem? Say so in the subject line and describe the behaviour. Please do not attach third-party subtitle files or personal data.